INTRODUCTION

GarTran LLC ("GarTran," "we," "our," or "us"), located at 8400 Sweet Valley Dr #408, Cleveland, OH 44125, is committed to protecting your privacy. This Privacy Policy explains how information about you is collected, used, and disclosed by GarTran in connection with our mobile application ("GarTran App" or "App").

This Privacy Policy applies to all "Users" of our App, including 3PLs, trucking companies, truck drivers, carriers, brokers, suppliers, vendors, end customers and the like. By downloading, accessing, or using our App, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

INFORMATION WE COLLECT

We collect several types of information from and about users of our App, including:

Personal Information

We collect account information such as your name, email address, phone number, and other contact details. For drivers using our App, we collect real-time GPS location data for delivery tracking purposes. We also collect photos of delivered goods and delivery locations, as well as electronic signatures of customers at delivery and vendors at pickup. Additionally, we gather delivery information including addresses, delivery dates, special instructions, and notes about deliveries.

Technical and Usage Information

We collect information about your device type, operating system, unique device identifiers, IP address, and mobile network information. We also collect usage data about how you use our App, including frequency of use, areas accessed, and actions taken within the App. The App requires access to device storage for saving and uploading delivery photos and documents.

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes. We primarily use your information to match Users with our posted loads on www.gartran.com, or to facilitate the coordination of pickups and deliveries of bulk materials between all parties involved in the logistics chain. For customers, we use location data to allow real-time tracking of drivers' GPS movements. We also use the information to enable communication between 3PLs, trucking companies, drivers, carriers, brokers, suppliers, vendors, and customers.

We will never sell, rent, lease or give away any of your information (name, address, email, etc.) to any third party, nor will we send you unsolicited email. Any information we collect is used to notify consumers about updates to our App and website and to contact users regarding truck transportation.

Your information helps us improve our services by understanding how our App is used and identifying potential enhancements. We use technical data to detect, prevent, and address technical issues and fraudulent activities. Additionally, we use the information as necessary to comply with applicable legal requirements, industry standards, and our policies.

SHARING OF INFORMATION

We may share certain information as follows:

With Third Parties for Business Purposes

We share personal information with 3PLs, trucking companies, truck drivers, carriers, brokers, suppliers, and vendors as necessary to coordinate logistics for pickups and deliveries. This includes names and addresses, photos of delivery locations, delivery dates, and notes from customers about their deliveries.

Service Providers

We work with third-party service providers who provide us with various services. Tookan, based in India, provides app hosting and management services. We also work with cloud storage providers, payment processors, and analytics providers. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities such as a court or government agency.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our specific retention periods vary based on federal and state mandated retention requirements for transportation and logistics records, business needs, legal obligations, dispute resolution, and enforcement of agreements.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. Our security measures include two-factor authentication (2FA), encryption of data in transit and at rest, secure cloud storage, regular security assessments, and access controls and authorization protocols.

However, the transmission of information via the internet and mobile platforms is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information. Through the App, you can access and update your personal information, request deletion of your personal information, opt-out of certain data collection or processing, and export your data in a portable format.

If you do not want to receive email from us in the future, please let us know by sending us an email at logistics@gartran.com or contacting us at the telephone number provided in the Contact Information section. With respect to the GarTran newsletter, if you wish to no longer receive it, you may unsubscribe at any time by following the link at the bottom of the email.

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us or emailing us using the contact information provided.

Individuals who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an email or calling us using the contact information provided.

Upon request, we offer users the ability to have inaccuracies corrected in their contact information. Users can have this information corrected by sending us an email at logistics@gartran.com.

To exercise these rights, you can use the dedicated features within the App or contact us at logistics@gartran.com.

CHILDREN'S PRIVACY

Our App is not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us at logistics@gartran.com.

INTERNATIONAL DATA TRANSFERS

The GarTran App is hosted by Tookan, which is based in India, and uses cloud storage that may be located in various countries. When your information is transferred to or accessed from countries outside the United States, we implement appropriate safeguards to ensure your information receives an adequate level of protection. These safeguards may include standard contractual clauses, data processing agreements, and compliance with applicable international data transfer frameworks.

CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email prior to the changes becoming effective. Your continued use of the App after we post changes to the Privacy Policy means you accept those changes.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

GarTran LLC
8400 Sweet Valley Dr #408
Cleveland, OH 44125
Email: logistics@gartran.com
Toll Free: 1-800-242-7425 x343
Direct: 216-581-6597

ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information. Please contact us for more information about your California privacy rights.

ADDITIONAL INFORMATION FOR EU/EEA RESIDENTS

If you are located in the European Union or European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us for more information about your EU/EEA privacy rights.